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PRIVACY POLICY AND PERSONAL INFORMATION PROTECTION

At Transport Inter-Nord, we firmly believe in the importance of protecting the personal information of our customers, employees, and representatives (referred to as “you,” “your”). We are subject to the Private Sector Privacy Law and, as such, we are committed to maintaining the confidentiality of the personal information we collect as part of our activities.
Our privacy policy (the “Policy”) is intended to inform you of our practices regarding the collection, use, disclosure, and retention of personal information. By choosing to provide us with personal information (whether through our website, customer portal, email, in person, or by phone), you accept the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance with it, for the purposes outlined below.

DEFINITIONS

For the purposes of this Privacy Policy :

  • Account means a unique account created to access our website or parts of it.
  • Cookies are small files placed on your computer, mobile device, or other devices by a website, containing details of your browsing history on that website, among other uses.
  • Device refers to any device – a computer, mobile phone, or digital tablet – capable of accessing the website.
  • Information or personal data means any information or data related to an identified or identifiable individual.
  • Service Provider refers to any natural or legal person who processes this data on behalf of Transport Inter-Nord. These are third-party companies or individuals retained by Transport Inter-Nord to facilitate the Service, provide the Service on behalf of Transport Inter-Nord, perform services related to the Service, or help Transport Inter-Nord analyze how the Service is used.
  • Third-Party Service refers to any website or social network site through which a user can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the website or by the website’s infrastructure itself (e.g., the duration of a visit to a page).
  • Website refers to Transport Inter-Nord’s website accessible at https://www.inter-nord.com.
  • User refers to the individual who accesses or uses the Website, or the company or legal entity on behalf of which that individual accesses or uses the website, as applicable.
  • We may use cookies to collect usage data and improve your experience on our website. We may also use third-party services such as Google Analytics.

CONSENT

We are committed to protecting the privacy of our users and only collect and use personal information with their consent, to the extent permitted or required by law.
By using our website located at https://www.inter-nord.com or providing us with personal information, you agree to the terms of our privacy policy and consent to the collection and use of your personal information in accordance with this policy.
You may withdraw your consent at any time, except where prohibited by law or existing contracts. We will inform you of the consequences of such withdrawal, including the possibility that we may not be able to provide a product or process a request. Please note that your decision to withdraw your consent will be recorded in our records.
In some circumstances, we may be required to collect, use, or disclose personal information without your consent. This may occur when legal, medical, or security reasons make it impossible or impractical to obtain your consent, or when information is collected as part of an investigation into a potential breach of contract, fraud prevention or detection, or law enforcement purposes.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

When you use our website, we may ask you to provide certain personal information that can be used to contact or identify you. This information may include, but is not limited to:

  • Contact information such as name, address, email address, and phone number.
  • Biographical information such as job title, employer.
  • Financial and billing information such as billing address.
  • Service-related information, such as details of the services we have provided to you.
  • Recruitment-related information, such as your resume, education, professional background, details of your professional affiliations, and other information relevant to potential recruitment or association with Transport Inter-Nord.
  • Usage data may include information such as your device’s IP address, the type of browser you use, your browser version, the pages of our website you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • If you access our website via a mobile device, we may automatically collect certain information, including the type of mobile device you use, your mobile device’s unique identifier, your mobile device’s IP address, your mobile device’s operating system, the mobile internet browser you use, unique device identifiers, and other diagnostic data.
  • We may also collect information that your browser sends when you visit our website or when you access our website via a mobile device.
  • Any other personal information provided. Please note that if you provide us with personal information about other individuals (such as your clients, administrators, executives, shareholders, employees, or beneficial owners), you must ensure that you have provided appropriate notice to these individuals that you are providing us with their information and have obtained their consent for such disclosure.

WE MAY USE YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:

The collection, use, and disclosure of personal information by Transport Inter-Nord will be limited to what is necessary for the purposes for which it is collected.
Transport Inter-Nord collects personal information for various reasons, including:

  • Responding to your requests.
  • Processing information for pickups and deliveries.
  • Managing our human resources and service agreements.
  • Honoring your opt-out choices.
  • Operating, maintaining, improving, and providing all the features of the website, providing the services and information you request, responding to comments and questions, and providing user support for the website.
  • Providing and improving our website, understanding how users interact with our website, and personalizing your online experience. Furthermore, we may use your information to manage your user account on the website, including providing you with access to different features and responding to your requests.
  • We may also use your information to send you marketing communications or inform you of significant changes regarding our website or business. Please note that we will not share your information with third parties for marketing purposes unless you expressly consent to it.

ACCURACY OF INFORMATION

We make every effort to ensure that your personal information is as accurate and complete as necessary for the purposes of its collection, use, or disclosure.

USE OF COOKIES

We use tracking technologies such as cookies, tags, and scripts to enhance and analyze our website. We use both temporary and persistent cookies for various purposes, including providing the services available on the website, authenticating users, and personalizing the user experience.

Some cookies are essential to provide the requested services and prevent fraudulent use of user accounts. We also use persistent cookies to remember user choices, such as identifiers and language preferences, to enhance the user experience.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

We will retain your personal data only for the period required for the purposes stated in this privacy policy. We will keep and use it to fulfill our legal obligations, resolve disputes, and enforce our legal policies.

We will also retain usage data for internal analysis purposes. These data are generally kept for a shorter period, unless they are used to enhance the security or improve the functionality of our website, or if we are legally obligated to retain them for a longer period.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Your data, including your personal data, are processed in our operational offices and any other location where the parties involved in this processing are located (such as our service providers). This means that this information may be transferred to computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. Therefore, in some circumstances, foreign governments, courts, law enforcement agencies, or regulatory authorities may be authorized to access personal data collected and held under our control.

By using our website, you consent to this transfer. We will take all necessary steps to ensure that your personal data is processed securely and in accordance with this privacy policy. No transfer of your personal data will take place to an organization or country without adequate controls in place, including the security of your personal data and other personal information.

SALE OR TRANSFER OF BUSINESS OR ASSETS

When a business is sold or transferred, your personal data may also be transferred to the acquirer or beneficiary of the assets. In such cases, Transport Inter-Nord will require the acquirer to use your personal data in accordance with this privacy policy. This includes the use of your personal data only by the acquirer and its affiliated companies. If we are involved in a reorganization, dissolution, or liquidation, this may also result in the transfer of your personal data to a third party. In all cases, we will strive to protect your personal data and inform you of any transfer as required by applicable law.

SECURITY OF YOUR PERSONAL INFORMATION

We have implemented appropriate physical, technical, and administrative security measures to protect the personal data you provide to us from unauthorized access, use, or disclosure. These measures are regularly reviewed and improved to ensure the optimal protection of your data.

While we take every effort to protect your personal data, it is important to keep in mind that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee their absolute security.

It is also important to note that we cannot be held responsible for the personal data you share with other users or post in public spaces such as our blogs. These public spaces can be accessed or viewed by anyone visiting our website and are not covered by this policy.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. When you follow these links, you leave our website. The information exchanged at that time is no longer subject to our privacy policy. We recommend that you review the privacy statements of other websites you visit before providing any information.

CHILDREN’S PRIVACY

We do not knowingly collect or solicit personal information from children under the age of 13. By using our website, you represent that you are at least 13 years of age. If you are under 13 years of age, please do not attempt to send us personal information. If we discover that we have unintentionally collected personal information from a user under the age of 13, we will attempt to immediately delete this information from our files and records. We also encourage minor users of the website aged 13 or older to seek permission from their parents or guardians before sharing any information about themselves on the internet.

If you believe that a child under the age of 13 has provided us with personal information, please contact us using the contact information provided in the following section.

YOUR RIGHTS

You have the right to know whether we hold personal information about you and to access this information. You also have the right to ask how we collected your information, how we used it, and to whom it may have been disclosed.

Subject to applicable laws, upon receiving a written request from an individual and verifying their identity, we will inform the person if we hold personal information about them and provide this information. We may refuse access to information in accordance with applicable laws, in which case we will provide a reason for the refusal.

Any request for access to information or request for modification can be sent to the person responsible for personal information protection at the following address:

Title: Personal data protection officer
Email: renseignementspersonnels@inter-nord.com
Mail: 455 boul. Lajeunesse Ouest Saint-Jérôme, Qc J5L 2P7

COMPLAINTS AND CONCERNS

Our staff and representatives are trained to respond to questions or concerns about your personal information. If you are not satisfied with the response from our employee or representative, you can contact the person responsible for privacy protection at the address mentioned above.

CHANGES TO THE PRIVACY POLICY

We may change this policy from time to time, and we will publish the most recent version online. We encourage you to regularly review this privacy policy to stay informed of any changes.

Last updated: September 28, 2023